Manager, Airport Control Center (ACC)

US-NY-Jamaica
4 days ago
Requisition ID
2017-1485
Job Code
GRX0009
# of Openings
3
Category
Ground Operations
Post End Date
10/27/2017

Overview

Endeavor Air, a wholly-owned subsidiary of Delta Air Lines, strives to operate the safest, most reliable jet air service in the regional airline industry. With its more than 4,000 employees working as one, Endeavor takes pride in delivering over 650 flights a day to more than 130 destinations across North America. Endeavor operates the world’s largest fleet of Bombardier CRJ-900 NextGen aircraft, as well as the CRJ-200 regional jet. With a growing fleet, a new crew and maintenance base opening in Atlanta mid-2017, and the goal of hiring hundreds of new employees to support its expanding network, Endeavor offers limitless potential for aviation professionals looking to start or continue their careers.

 

The Manager, Airport Control Center (ACC) is responsible for an efficient customer service oriented operation by planning, organizing and controlling available resources to achieve airline and departmental goals and objectives in areas related to Hub Operations. Positioned in the Airport Control Center (ACC), serve as the “eyes and ears” of the Endeavor OCC. Provide Endeavor-centic support with real time communications to the station and relaying station critical information to the OCC.

Responsibilities

  • Serve as the Endeavor Air operational representative and liaison for all matters involving Endeavor Air flights at the hub.
  • Forecast the daily operational abilities and limitations of the hub and communicate those with the Endeavor Air Operations Control Center (OCC).
  • Understand operational goals including net promoter score (NPS) and make decisions based on these goals with an emphasis on protecting our customers and operation.
  • Build strong relationships and maintain open, informative and mutual lines of communications with business and service partners as well as the Endeavor OCC. 
  • Monitor hub ground service equipment (GSE) status and communicate any impact to the OCC.
  • Advocate Endeavor’s position with Delta ACC Coordinators and Service Manager in all matters that impact the Endeavor Air operation.
  • Actively monitor Endeavor Air’s flight operation and vigorously mitigate departure delays.
  • Monitor aircraft and FAA frequencies to ensure proper data is transmitted to Endeavor flight crews.
  • Ensure business partners display accurate information on public display screens.
  • Assist in tarmac delay mitigation as they pertain to DOT3 requirements.
  • Assist Crew Scheduling and the Strategic Planning Team (SPT) to prioritize flights seek improvement with EDCT delays and/or IROP schedule adjustments for FAR117 crew duty.
  • Develop IROP plans in conjunction with the Endeavor Air OCC.
  • Coordinate with core OCC disciplines to help make the least impactful schedule adjustment decisions based on local conditions.
  • Monitor the level of service received by all airport partners and actively manage and correct any deficiencies.
  • Provide operational guidance and assistance to local Flight, Inflight and Maintenance Endeavor employees.
  • Participate in Endeavor and Delta daily briefings and conference calls to provide pertinent hub information.
  • Other duties as assigned.

Qualifications

  • Bachelor’s degree or a combination of education and equivalent experience
  • 5 years of experience in airline operations (airport customer service, crew, aircraft performance)
  • Demonstrated ability to communicate effectively at all levels of the organization
  • Ability to communicate effectively at all levels of the organization utilizing a variety of tools including Microsoft Word, PowerPoint and Excel
  • Expertise in Sabre suite of products preferred
  • Previous experience in a SOC/OCC environment and / or airport customer service preferred
  • Position requires some physical exertion such as pulling, pushing, reaching bending, and standing, walking and light lifting not in excess of 30 lbs.
  • Shift position with bid schedule (early mornings, nights, weekends, holiday coverage required)
  • Travel required up to 20% to attend meetings and support operations
  • Valid driver’s license and passport with the ability to travel in and out of all countries and cities served by Endeavor Air

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