Regional Crew Manager

US-NY-Flushing
2 weeks ago(1/8/2018 8:51 AM)
Requisition ID
2018-1570
Job Code
FOA0016
# of Openings
1
Category
Flight Operations
Post End Date
1/22/2018

Overview

Endeavor Air, a wholly-owned subsidiary of Delta Air Lines, strives to operate the safest, most reliable jet air service in the regional airline industry. With its more than 4,400 employees working as one, Endeavor takes pride in delivering over 800 flights a day to more than 130 destinations across the United States, Canada, and the Bahamas. Endeavor operates an all Bombardier fleet, including the world’s largest fleet of Bombardier CRJ-900 NextGen aircraft. With a growing fleet flying across its five crew and ten maintenance bases across the United States, Endeavor strives to hire hundreds of new employees to support its expanding network, offering limitless potential for aviation professionals looking to start or continue their careers.

 

The Regional Crew Manager provides ongoing support and leadership to Endeavor Air crew members while supporting the daily efficient operation of the crew base.

Responsibilities

  • Ensure crewmembers' competence and qualifications with regards to all safety and regulatory requirements. Maintain knowledge of: Company Policy, Company GOM, Endeavor Air FOM, FOPM, FAM, FAA Regulations, and Collective Bargaining Agreements.
  • Track teams’ operational performance metrics with regards to dependability, work performance, attendance, delays, and customer service scores.
  • Supervise crewmembers, providing feedback, support, coaching, discipline, evaluation, and discipline.
  • Participate in investigations and interviews as needed, in cases where violations of company policy or federal regulations are indicated.
  • Ensure crew members report operational situations and events accurately and timely.
  • Establish and maintain effective communication and interaction with union representatives.
  • Audit crew member on-board performance for regulatory compliance and customer service satisfaction during inflight operations.
  • Follow up on crew communications as necessary.
  • Maintain and provide performance recognition per Company programs.
  • Provide guidance and support for probationary crew members and follow established probationary program requirements.
  • Act as Manager on Duty on a rotating basis; requires availability by phone 24/7 to handle operational events for crew emergencies and assistance.
  • This position requires the ability to work in multiple environments, office setting, airport operation, and travelling in an aircraft under pressurized conditions. Airport gate and ramp conditions may be noisy and requires an awareness of surroundings to prevent slips, falls, etc, in and around maintenance/airline equipment.
  • Other duties as assigned.

Qualifications

  • Bachelor’s degree or a combination of education and related experience
  • 3 years of experience in airline operations, in-flight, flight operations or similar field
  • 1 year of experience providing work direction in a leader role, including motivating and mentoring employees
  • 2 years of supervisory experience preferred
  • Reliable and self-motivated
  • Analytical, interpretive and organizational skills
  • Ability to multi task efficiently and effectively to meet deadlines
  • Interpersonal, written and verbal communication skills and able to work with all levels of an organization
  • PC proficient in Microsoft Office software, specifically Word, Excel, Outlook and Powerpoint
  • Knowledge of Federal Aviation Regulations and Employee Contract Administration
  • Some repetitive motion such as typing and phone work.
  • Position requires some physical exertion such as pulling, pushing, reaching, bending, standing, walking and light lifting of boxes, bags and electronic equipment not in excess of 45 lbs.
  • Can involve long periods of sitting, walking and on the aircraft.
  • Up to 10% travel

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