• Operations Control Center (OCC) Shift Manager

    Job Locations US-MN-Minneapolis
    Post Date 1 week ago(3/14/2018 1:35 PM)
    Requisition ID
    Job Code
    # of Openings
    Operations Control Center
    Post End Date
  • Overview

    Endeavor Air, a wholly-owned subsidiary of Delta Air Lines, strives to operate the safest, most reliable jet air service in the regional airline industry. With its more than 4,400 employees working as one, Endeavor takes pride in delivering over 800 flights a day to more than 130 destinations across the United States, Canada, and the Bahamas. Endeavor operates an all Bombardier fleet, including the world’s largest fleet of Bombardier CRJ-900 NextGen aircraft. With a growing fleet flying across its five crew and ten maintenance bases across the United States, Endeavor strives to hire hundreds of new employees to support its expanding network, offering limitless potential for aviation professionals looking to start or continue their careers.


    Shift Managers direct and manage Aircraft Dispatchers and Sector Supervisors to ensure flights are operated in accordance with company policies and Federal Aviation Regulations (FARs).


    • Provide direction with Crew Scheduling and Maintenance to ensure crew legality and aircraft safety.
    • Manage the routing of aircraft in compliance with maintenance planning requirements while keeping the flight schedule intact and running on time.
    • Assist Sector Supervisors with decisions on cancellation, special stops, etc. with regard for safety, regulatory compliance and economic considerations.
    • Responsible for selection, performance evaluations and timely corrective action following company policy.
    • Build and maintain a collaborative and engaged work group by providing positive, encouraging and informative input / feedback.
    • Manage the dispatchers within the OCC to ensure coordination actions with crew scheduling, maintenance planning and maintenance control are.
    • Assist and direct dispatchers with decisions pertaining to cancellations, consolidations, special stops, ferry flight and extra sections with high regard for safety, regulatory compliance and economic consideration.
    • Train staff in accordance with FARs, conduct release audits and Dispatcher competency checks. May act as training instructor for new hire and recurrent training.
    • Enter and maintain company NOTAMS. Build dispatch records.
    • Maintain and update routes in the Sabre system in coordination with Manager, Dispatch.
    • Manage irregular flight operations with OCC Duty Manager.
    • Provide operational control on a daily basis; maintain knowledge on all FAA regulations pertaining to the Flight Operations Department and proficiency pertaining to job requirements.
    • Computer work, in a typical office environment, subject to critical deadlines.
    • Other duties as assigned.


    • Bachelor’s degree or a combination of education and related experience
    • 2 years of experience in aircraft dispatching
    • 1 year of experience providing work direction in a leader role, including motivating and mentoring employees
    • 1 year of supervisor experience preferred
    • Knowledge of Part 121 FARs      
    • FAA Dispatch license (requires a minimum age of 23)
    • Reliable and self-motivated
    • Analytical, interpretive and organizational skills
    • Ability to multi task efficiently and effectively to meet deadlines
    • Interpersonal, written and verbal communication skills and able to work with all levels of an organization
    • PC proficient in Microsoft Office software, specifically Word, Excel, and Outlook
    • Ability to work additional hours including evenings, weekends, and holidays as needed
    • Position occasionally involves repetitive motion such as data entry or typing.
    • Long periods of sitting and longer than normal hours and potential stress during irregular operations.
    • Requires occasional physical exertion such as pulling, pushing, reaching, bending, sitting, standing, walking, and lifting, such as boxes, bags, and electronic equipment not in excess of 30 pounds.
    • Limited travel


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