Endeavor Air

  • Program Manager, Inflight Technology Programs

    Job Locations US-MN-Minneapolis
    Post Date 2 weeks ago(12/3/2018 2:13 PM)
    Requisition ID
    2018-1916
    Job Code
    INA0031
    # of Openings
    1
    Category
    Inflight
    Post End Date
    12/17/2018
  • About Us

    Endeavor Air, a wholly-owned subsidiary of Delta Air Lines, strives to operate the safest, most reliable jet air service in the regional airline industry. With its more than 4,400 employees working as one, Endeavor takes pride in delivering over 800 flights a day to more than 130 destinations across North America. Endeavor operates the world’s largest fleet of Bombardier CRJ-900 NextGen aircraft, as well as the CRJ-700 and CRJ-200 regional jets. With a growing fleet, five crew and 10 maintenance bases, and the goal of hiring hundreds of new employees to support its expanding network, Endeavor offers limitless potential for aviation professionals looking to start or continue their careers.

    Overview

    The Program Manager, Inflight Technology Programs will oversee the SkyPro Program including its daily operation and the device refresh cycle, and other department technology programs as assigned. 

    Responsibilities

    • Maintain records of the SkyPro device assignments, including those assigned to Flight Attendants and those designated as loaner devices.
    • Communicate and meet with vendor partners and IT staff as necessary to maintain program operations.
    • Maintain Company content on Flight Attendants’ SkyPro devices, ensuring that all regulatory documents are uploaded and removed in accordance with their effective dates.
    • Create analytical records of mobile device compliance and document installation and read rates.
    • Manage Flight Attendant device data consumption, and communicate with base management to address any occasions that require their attention.
    • Serve as Tier 2 Tech Support for Flight Attendants’ issues escalated to Endeavor from the SkyPro Hotline call center.
    • Monitor and respond to emails sent to the SkyPro mailbox.
    • Manage loaner device program, including equipment and process for after-hours deployment and returns.
    • Manage additional department technology projects as assigned.
    • Other duties as assigned.

    Qualifications

    • Bachelor’s degree or a combination of education and related experience
    • 3 years of experience in a technical customer service role
    • 2 years of airline experience preferred
    • Advanced knowldge of Apple iPhone iOS
    • Proficient with hardware and software on the SkyPro device preferred
    • Experience with AirWatch, mobile device manager, content locker or similar applications preferred
    • Prior experience as a Flight Attendant preferred
    • Advanced user of Microsoft Office software, specifically Word, Excel, Outlook and PowerPoint
    • Ability to effectively to meet deadlines
    • Reliable and self-motivated
    • Analytical, interpretive and organizational skills
    • Interpersonal, written and verbal communication skills and able to work with all levels of an organization
    • Position requires some physical exertion such as pulling, pushing, reaching, bending, standing, walking and light lifting of boxes, bags, files, etc. not in excess of 30 lbs.
    • Withstand long periods of sitting. Computer work, in a typical office environment, subject to critical deadlines
    • Ability to work additional hours including evenings and weekends
    • Some travel required

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