Endeavor Air, a wholly-owned subsidiary of Delta Air Lines, takes pride in delivering a safe, reliable, and customer-focused travel experience. Flying as Delta Connection, Endeavor operates 130 regional jets on 700 daily flights to 126 destinations in the United States, Canada, and the Caribbean.

Endeavor is headquartered in Minneapolis, Minn., with hub operations located in Atlanta, Cincinnati, Detroit, Minneapolis, New York, and Raleigh-Durham, and 11 maintenance bases across our network. At the heart of our operation, over 5,000 employees keep us soaring and help ensure Endeavor sets the standard for excellence in the regional airline industry.

The Maintenance Systems Admin & Support Program Manager acts as the co-administer of the Endeavor Maintenance Tracking System, PMI, and RAMCO Database, and is the focal for customer support on programs managed by the MX Systems Quality & Support Team.

• Act as the Co-Administrator of PMI and RAMCO Database.
• Provide Customer Support for Applications and Programs managed by the MX Systems & Support Team.
• Troubleshoot reported system defects and follow through until resolution.
• Interact with Delta IT and external vendors and contractors for PMI and related application issues.
• Maintain and control PMI user profiles.
• Maintain currency of PMI User Guide Content.
• Assist in establishing and documenting workflow and procedures for back-office departments and assist in training back office-users for new processes required from system defect resolution.
• Assist in coordinating with Endeavor business units and Delta IT regarding the implementation of PMI System updates and upgrades as necessary.
• Assist in performing routine quality assurance surveillance of PMI.
• Assist in providing automation systems technical support to business user groups.
• Assist business units in building data reports and queries.
• Assist with Feature Development and MX System PERFECT functions as necessary.

• Other duties as assigned.

• No direct reports.

• Ethics and Values - Supports positive change and diversity that will support healthy organizational growth. Serves as a champion for projects and programs that are beneficial to the company.
• Knows our Business - Is informed and knowledgeable about trends in the field. Is willing to use own knowledge to constructively challenge institutional practices and systems that might be improved to increase organizational results.
• Building Trust & Decision Making - Treats all team members in a respectful, courteous, and professional manner, and values the input of all.  Recognizes when analysis is sufficient to proceed with making a good decision.
• Drives For Results by Inspiring Others - Develops clear workable plans with timelines, goals, and ways to measure results. Fosters engagement across different teams. 
• Know your Team & Leading People - Works inclusively with others on the team and across the organization to reach common goals.  Is approachable and friendly. Is skilled at valuing differences, recognizing others, and listening for understanding.

• Bachelor’s degree in Computer Science, Information Technology, or related work experience.
• 2 years of experience in Aviation Technical Operations preferred.
• 2 years of experience in providing technical customer service support preferred.
• Basic understanding of database management systems (DBMS) such as SQL Server, Oracle, MySQL, PostgreSQL, etc. preferred.
• Proficiency in SQL and database query languages preferred.
• Familiarity with cloud-based database solutions (e.g., AWS, Azure, Google Cloud) preferred.
• Reliable and self-motivated.
• Analytical, interpretive, and organizational skills.
• Able to multitask efficiently and effectively to meet deadlines.
• Strong interpersonal, written, and verbal communication skills and able to work with all levels of an organization.
• PC proficient in Microsoft Office software, specifically Word, Excel, Outlook, and PowerPoint.

• Full-time exempt position.
• Repetitive motion such as typing and data entry.
• Minimal physical exertion such as pulling, pushing, reaching, bending, standing, walking, and light lifting of boxes, bags, files, and electronic equipment not in excess of 30 lbs.
• Computer work in a typical office environment, sitting for the majority of the day.
• Able to work additional hours including evenings, weekends, and holidays as needed.

Providing world-class service to our customers starts with providing world-class benefits to our employees. Endeavor Air employees receive a competitive total compensation package which includes a variety of benefits to choose from and some of the best perks around.

• Free or reduced-rate travel privileges on Delta Air Lines and 80+ air carriers worldwide for employees and eligible family members
• Comprehensive Medical, Dental, and Vision Plans
• 401(k) with Company Match starting on Day 1
• Operational Performance Rewards (OPR) Program
• Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Accounts (FSA), and voluntary supplementary benefit options