Endeavor Air, a wholly-owned subsidiary of Delta Air Lines, takes pride in delivering a safe, reliable, and customer-focused travel experience. Flying as Delta Connection, Endeavor operates 130 regional jets on 700 daily flights to 126 destinations in the United States, Canada, and the Caribbean.

Endeavor is headquartered in Minneapolis, Minn., with hub operations located in Atlanta, Cincinnati, Detroit, Minneapolis, New York, and Raleigh-Durham, and 11 maintenance bases across our network. At the heart of our operation, over 5,000 employees keep us soaring and help ensure Endeavor sets the standard for excellence in the regional airline industry.

The Learning Management System (LMS) Administrator will enhance and support the SAP SuccessFactors Learning Management System. This role will serve as the primary administrator for our LMS platform, ensuring optimal functionality, performance, and user experience across all levels of the organization. The ideal candidate will have hands-on experience with SAP SuccessFactors Learning (or other similar systems), a solid understanding of learning technologies, collaboration skills, and strong problem-solving abilities.

Learning Management System Oversight 

• Serve as the primary administrator and subject matter expert (SME) for SAP SuccessFactors Learning.  

• Configure system settings, workflows, and security to meet business learning needs and industry best practice; manage user roles, permissions, and system security within the LMS.  

• Assist Department Training Managers with system upgrades and feature enhancements.  

• Remain current on LMS features and best practices; propose opportunities to improve and optimize processes.  
• Manage vendor relationships and contracts for current and future learning technologies. 

Data Management

• Ensure the integrity and accuracy of data through regular audits and validations.    

• Assist with uploads and imports from other technology platforms used by Endeavor Air.    

• Develop, communicate, and maintain documentation on system configuration and processes.   

• Create and manage learning programs, catalogs, and assignment profiles.  

• Coordinate and collaborate with internal stakeholders to gather requirements and implement solutions within the LMS.  

Reporting and Analytics  

• Generate standard and custom reports to analyze learning metrics, ensure compliance, and assist in decision making.   

• Support system upgrades, patching, and testing new features or enhancements.  

User Support and Training  

• Collaborate with instructional designers, subject matter experts, and other learning partners. 

• Support the creation, upload, assignment, and tracking of eLearning, instructor-led training (ILT), blended courses, and curricula, ensuring alignment with business priorities. 

• Assist as needed with end-user support and training for business unit administrators.  

• Partner with SAP to manage SuccessFactors including training and issue resolution.  
• Troubleshoot and resolve technical issues.  

Other duties as assigned.

• Ethics and Values - Supports positive change and diversity that will support healthy organizational growth.  Serves as a champion for projects and programs that are beneficial to the company. 

• Knows our Business - Is informed and knowledgeable about trends in the field. Is willing to use own knowledge to constructively challenge institutional practices and systems that might be improved to increase organizational results. 

• Building Trust & Decision Making - Treats all team members in a respectful, courteous, and professional manner, and values the input of all.  Recognizes when analysis is sufficient to proceed with making a good decision. 

• Drives For Results by Inspiring Others - Develops clear workable plans with timelines, goals, and ways to measure results. Fosters engagement across different teams.   

• Know your Team & Leading People - Works inclusively with others on the team and across the organization to reach common goals.  Is approachable and friendly. Is skilled at valuing differences; recognizing others; and listening for understanding.  

• Bachelor's degree in information systems, Human Resources, Education, or related field or equivalent experience. 

• 3+ years of hands-on experience administering SAP SuccessFactors Learning in a corporate environment or other relevant LMS system administrator experience. 

• Understanding of Dayforce or similar HCM system. 

• Experience with SCORM, xAPI, or AICC-compliant content. 

• Experience with course authoring tools (e.g., Rise, Storyline, Captivate).  

• Ability to create and run ad hoc reports using Plateau Report Designer or SuccessFactors Reporting tools. 

• Experience integrating LMS with other HRIS platforms or third-party tools, preferred. 

• Knowledge of LMS-related compliance standards (e.g., OSHA, HIPAA, SOX), preferred. 

• Knowledge of relevant industry regulations and standards. Ability to understand and comply with privacy rules, protect company property, and confidential information. 

• Proficient in configuring learning items, content creation, curricula, assignment profiles, and user records. 

• Advanced data management, analytical, project management, and troubleshooting skills. 

• Ability to adapt to changing technologies and environments while working in a fast-paced environment.  

• Excellent communication and interpersonal skills and customer orientation. 

• Ability to work independently and as part of a team; build strong working relationships. 

• Proficient utilization of Microsoft Office (Excel, Outlook, Word, PowerPoint). 

• Can involve long periods of sitting. Computer work, in a typical office environment, subject to critical deadlines.  

• Some repetitive motion such as typing.   

• Minimal physical exertion such as: pulling, pushing, reaching, bending, standing, walking, and light lifting of boxes, bags, files, and electronic equipment not in excess of 30 lbs. 

• Must be able to work extended hours during system updates or deadlines. 

• Minimal travel may be required. 

Providing world-class service to our customers starts with providing world-class benefits to our employees. Endeavor Air employees receive a competitive total compensation package which includes a variety of benefits to choose from and some of the best perks around.

• Free or reduced-rate travel privileges on Delta Air Lines and 80+ air carriers worldwide for employees and eligible family members
• Comprehensive Medical, Dental, and Vision Plans
• 401(k) with Company Match starting on Day 1
• Operational Performance Rewards (OPR) Program
• Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Accounts (FSA), and voluntary supplementary benefit options