Endeavor Air is a wholly-owned subsidiary of Delta Air Lines. Flying as Delta Connection, Endeavor operates 141 regional jets on 750 daily flights to 122 destinations in the United States, Canada, and the Caribbean.

Headquartered in Minneapolis, Minn., Endeavor has hub operations in Atlanta, Cincinnati, Detroit, Minneapolis, New York, and Raleigh-Durham, and 11 maintenance bases across our network.

The Ground Operations Quality Assurance & Performance Analyst supports with administering Endeavor Air’s Aircraft Appearance Program, assisting the Manager of Ground Operations/ACS in overseeing the Quality Assurance Program, and ensuring compliance with (DOT) regulations. In addition, this role involves leading department projects related to Ground Operations, providing analytical insights, and contributing to continuous improvement initiatives. The Analyst will support the development of initiatives to enhance operational performance, identify trends, and improve quality metrics through detailed data analysis, reporting, and visualization.

• Responsible for daily monitoring of ACS performance through various web-based tools and reports, updating and creating internal Company tracking and reporting tools as needed.
• Develop and lead projects that visualize airport customer service initiatives, leveraging cross-departmental collaboration and diverse data sources to drive data-informed decision-making.
• Monitor monthly Network Schedule changes that will impact station performance and aircraft routing and cleaning objectives.
• Pull and analyze station training data to assess completion rates, identify gaps, and support continuous improvement in training effectiveness and compliance.
• Assist in administering Endeavor’s Aircraft Appearance Program through coordination and assignment of work priorities for multiple remote teams through daily contact with aircraft cleaning vendors at multiple locations in Endeavor’s route network.
• Coordinate the routing of Company aircraft in need of priority servicing with Endeavor’s OCC as required to maximize aircraft servicing opportunities.
• Develop job aids and delivers in-person and on-site training as needed to support the performance of cabin service efforts at various locations across Endeavor’s system.
• Responsible for tracking completion and effectiveness of cleaning base location performance by leveraging various web-based tools and reports daily.
• Monitor and research new products to enhance aircraft appearance efforts, working with Maintenance Engineering to ensure compatibility with Company aircraft specifications.
• Develop relationships within Delta Air Lines and Business Partners and collaborate to develop policy and procedures to support industry-leading cabin appearance on regional aircraft.
• Support and assist the Manager, Ground Operations/ACS in all policy & procedure change initiatives and execution of Quality Assurance Program activities.
• Conduct remote and on-site audits to fulfill Company ACS/Ground Operations Department Aircraft Appearance and Quality Assurance Program objectives.

• Enter, assign, analyze, and track regulatory compliance-related action items in the company’s Safety and Quality database (Q-Pulse).
• Assist the Manager, Ground Operations/ACS with monitoring DOT-3 Compliance, and coordinate the dissemination and collection of response material necessary for timely self-reporting to DOT.
• Maintain contacts and routinely interface with various internal and external departments including Endeavor OCC and Hub ACC teams, Delta Air Lines ACS policy teams, Delta Customer Care teams, and Station leaders across the network.

• Performs other duties as assigned to support the Manager, Ground Operations/ACS.

• Ethics and Values - Supports positive change and diversity that will support healthy organizational growth. Serves as a champion for projects and programs that are beneficial to the company.
• Knows our Business - Is informed and knowledgeable about trends in the field. Is willing to use own knowledge to constructively challenge institutional practices and systems that might be improved to increase organizational results.
• Building Trust & Decision Making - Treats all team members in a respectful, courteous, and professional manner, and values the input of all. Recognizes when analysis is sufficient to proceed with making a good decision.
• Drives For Results By Inspiring Others - Develops clear workable plans with timelines, goals, and ways to measure results. Fosters engagement across different teams. 
• Know your Team & Leading People - Works inclusively with others on the team and across the organization to reach common goals.  Is approachable and friendly. Is skilled at valuing differences; recognizing others; and listening for understanding.

• Bachelor’s degree and/or a minimum of 1-year of experience in airport or airline operations.
• Possess a general knowledge of airline ramp and servicing operations.
• High-level proficiency in Microsoft Excel (including work with imbedded fields and pivot tables), Microsoft PowerPoint, and familiarity with Tableau, Power BI, or other data visualization software.
• Must possess strong analytical, interpretive, and organizational skills with the ability to multi-task efficiently to meet changes in deadlines or priorities.
• Excellent interpersonal, written, and verbal communication skills; ability to work with multiple levels in our organization, as well as external partners and contract agencies.
• Experience with basic accounting and accounts payable principles preferred.

• Repetitive motion such as typing on the computer and phone work will be required.
• Occasional physical exertion such as pulling, pushing, reaching, bending, standing, walking, and light lifting of boxes, bags files, and electronic equipment not in excess of 30-lbs.
• This position may be required to work outside of normal business hours, including on-call shifts and nights or weekends as business needs dictate.
• Travel up to 10% of schedule may be required.

Providing world-class service to our customers starts with providing world-class benefits to our employees. Endeavor Air employees receive a competitive total compensation package which includes a variety of benefits to choose from and some of the best perks around.

• Free or reduced-rate travel privileges on Delta Air Lines and 80+ air carriers worldwide for employees and eligible family members
• Comprehensive Medical, Dental, and Vision Plans
• 401(k) with Company Match starting on Day 1
• Operational Performance Rewards (OPR) Program
• Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Accounts (FSA), and voluntary supplementary benefit options