Endeavor Air is a wholly-owned subsidiary of Delta Air Lines. Flying as Delta Connection, Endeavor operates 141 regional jets on 750 daily flights to 122 destinations in the United States, Canada, and the Caribbean.

Headquartered in Minneapolis, Minn., Endeavor has hub operations in Atlanta, Cincinnati, Detroit, Minneapolis, New York, and Raleigh-Durham, and 11 maintenance bases across our network.

The Senior Manager, Maintenance Control provides strategic and operational leadership for the Maintenance Control organization within a 24/7 Operations Control Center (OCC) environment. This role ensures safe, compliant, and efficient real-time management of aircraft reliability and recovery, while driving performance in aircraft availability, dispatch reliability, and operational execution. This role includes accountability for outstation maintenance performance and contract/vendor effectiveness impacting aircraft availability and operational recovery, and is directly responsible for AOS reduction, dispatch reliability improvement, and regulatory compliance within the Maintenance Control function.

Operational Leadership & OCC Execution

• Lead Maintenance Control and Maintenance Operations Technical Representative (MOTR) functions in a 24/7 OCC environment.
• Direct real-time decision-making for AOG/AOS events and IROPs.
• Serve as senior escalation authority and represent Maintenance in OCC coordination.

Aircraft Availability & Reliability

• Own AOS, dispatch reliability, and MEL/CDL effectiveness performance.
• Drive recovery strategies and reduce repetitive discrepancies.

Outstation Maintenance, Operational Control & Contract Oversight

• Provide leadership oversight of outstation maintenance operations aligned with OCC priorities.
• Ensure operational control of maintenance execution at non-staffed and contract-supported stations.
• Oversee vendor selection, performance, and contract compliance with FAA Part 121 and company standards.
• Coordinate across Maintenance Control Center (MCC), vendors, Supply Chain, Engineering, and Reliability.
• Ensure all outstation maintenance activities meet GMM, MCPM, and regulatory requirements.

People Leadership

• Lead and develop Maintenance Controllers, MOTR, and technical staff.
• Manage training, staffing, and leadership development.

Continuous Improvement & Risk Management

• Drive improvements in AOG response, decision-making consistency, and communications.
• Identify and mitigate operational risks aligned with SMS principles.

Digital & Technology Leadership

• Drive use of maintenance systems and analytics to improve performance.
• Support digital transformation initiatives.

Strategic Leadership

• Translate enterprise strategy into OCC execution.
• Support long-term planning and organizational design.

Performance Metrics & KPI Accountability

• Accountable for achieving measurable operational performance outcomes:
• Aircraft Out of Service (AOS): Drive year-over-year reduction in AOS hours and improve recovery effectiveness.
• Dispatch Reliability: Improve maintenance-driven dispatch reliability through proactive defect management.
• Maintenance Delays: Reduce maintenance-related delays impacting operations.
• MEL Effectiveness: Ensure compliance and decision accuracy per 14 CFR Part 121.
• Outstation Maintenance Performance: Measure AOG response time, return-to-service efficiency, and execution quality.
• Vendor / Contract Effectiveness: Track vendor SLAs, execution quality, and compliance performance.
• Operational Execution Discipline: Ensure adherence to escalation, AOS tracking, and turnover standards.

Regulatory Compliance, FAA Part 121 & SMS Leadership

• Ensure compliance with 14 CFR Part 121, GMM, MCPM, and manufacturer requirements.
• Oversee MEL application and maintenance documentation standards.
• Provide oversight of special flight permits and operational authorizations.
• Integrate SMS Part 5 risk-based decision-making into daily operations.
• Ensure high-risk events receive root cause analysis and corrective actions.
• Participate in CASS, QA audits, and SMS working groups.
• Promote safety culture aligned with CAMP requirements.

• Provide direct supervision, direction, and mentorship to a group of Maintenance Control Duty Managers, MOTR Supervisor, and a Technical Analyst.
• Provide indirect supervision, direction, and mentorship to a group of Maintenance Controllers & MOTRs.

• Ethics and Values - Serves as a champion to employees and projects that are beneficial to the company. Displays courage and willingness to take an unpopular stance to make positive long-term progress for individuals and the organization.
• Knows Our Business - Looks for ways to improve our success operationally and through people. Understands how all aspects of the business operate in a systemic way. Technically and professionally skilled to do the job at a high level of accomplishment.
• Builds Trust and Decision Making - Models honesty and open communications in large group meetings. Responds to challenge in a positive way – sees as an opportunity to learn new perspectives and perhaps improve the organization.
• Drive for Results by Inspiring Others - Builds passion and enthusiasm for the organization’s mission. Identifies measurements that will drive long term positive results, and shares the rationale, thus engaging the organization.
• Know Your Team and Leading People - Inspires organization to build effective work relationships that are based on strengths and focused on achieving organizational goals, understanding and utilizing each team member’s interests and development goals. As a leader, proactively sees opportunities for talented and diverse staff to work with upper leadership to promote development and results.

REQUIRED:

• Bachelor’s degree or equivalent experience.
• Airframe and Powerplant (A&P) Certificate.
• 10+ years Part 121 maintenance experience.
• 3-5 years leadership experience.
• Strong FAA regulatory knowledge.
• Demonstrated experience with refining and implementing effective processes.
• Strong analytical and problem-solving skills, with the ability to think strategically and provide innovative solutions.
• Excellent communication and presentation skills with the ability to effectively influence and collaborate with stakeholders at all levels.
• Exceptional leadership and team management abilities.
• Must be experienced in effectively working with and managing a diverse and inclusive workgroup.

PREFERRED:

• Experience leading MCC or OCC functions.
• Experience leading multi-site or 24/7 operations.
• Proven reliability improvement.
• Vendor and contract management experience.

• Position is based in the Operations Control Center (OCC).
• Minimal physical exertion such as pulling, pushing, reaching, bending, standing, walking, and light lifting of boxes, bags files, and electronic equipment not more than 30 lbs.
• May be required to work nights, weekends or holidays and extra hours when necessary.
• Computer work, in a typical office environment, subject to critical deadlines.
• This position requires daily on-site presence in our MSP headquarters with occasional travel to maintenance bases and other locations as needed.

Providing world-class service to our customers starts with providing world-class benefits to our employees. Endeavor Air employees receive a competitive total compensation package which includes a variety of benefits to choose from and some of the best perks around.

• Free or reduced-rate travel privileges on Delta Air Lines and 80+ air carriers worldwide for employees and eligible family members
• Comprehensive Medical, Dental, and Vision Plans
• 401(k) with Company Match starting on Day 1
• Operational Performance Rewards (OPR) Program
• Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Accounts (FSA), and voluntary supplementary benefit options