The Crew Resources Program Administrator provides systems administration, data management, analysis, and support to the Crew Resources team.

• Serve as business liaison for crew resources department to coordinate efforts for data analysis, integration, and utilization.
• Responsible for the system maintenance, administration, and data management of crew resource systems (Ex. Rainmaker BI, Sabre/CAE data)
• Serve as subject matter expert for the Crew Resources team for the integration and management of current crew resource database(s) into the company data warehouse.
• Coordinate with Operational Analytics on processes and procedures for operational use of various Rainmaker BI modules.
• Research and log reported issues with the Rainmaker BI and Crew Pay Systems, coordinating a resolution with vendor.
• Coordinate system updates and programming releases with other departments as needed.
• Ensure accuracy of essential data records through periodic audits of various databases.
• Coordinate with Flight Operations, Inflight, Crew Planning, and Crew Services to ensure coding and procedures are in place to support the union contracts, FAR requirements, Company and departmental policies.
• Create data mining queries from system databases and generate reports for comprehensive analysis.
• Prepare daily, weekly, monthly, and/or ad hoc status reports for management team.
• Assist Crew Pay team as needed to implement enhanced auditing procedures, conduct systems training, and provide crewmember support.
• Computer work, in a typical office environment sitting for the majority of the day.
• Other duties as assigned.

• Ethics and Values - Supports positive change and diversity that will support healthy organizational growth. Serves as a champion for projects and programs that are beneficial to the company.
• Knows Our Business - Is informed and knowledgeable about trends in the field. Is willing to use own knowledge to constructively challenge institutional practices and systems that might be improved to increase organizational results.
• Building Trust & Decision Making - Treats all team members in a respectful, courteous, and professional manner, and values the input of all. Recognizes when analysis is sufficient to proceed with making a good decision.
• Drives For Results by Inspiring Others - Develops clear workable plans with timelines, goals, and ways to measure results. Fosters engagement across different teams. 
• Know Your Team & Leading People - Works inclusively with others on the team and across the organization to reach common goals. Is approachable and friendly. Is skilled at valuing differences; recognizing others; and listening for understanding.

• Bachelor’s degree or a combination of education and related experience.
• 2 years of experience in a systems administrator and/or analyst role.
• Knowledge of airline operations and labor contract interpretation.
• Reliable and self-motivated.
• Analytical, interpretive, and organizational skills.
• Ability to multitask efficiently and effectively to meet deadlines.
• Interpersonal, written, and verbal communication skills and able to work with all levels of an organization.
• PC proficient in Microsoft Office software, specifically Word, Excel, Outlook, and PowerPoint.
• Experience with Rainmaker Business Intelligence preferred.
• Experience with data visualization software preferred (such as Tableau).

• Computer work, in a typical office environment sitting for the majority of the day.
• Repetitive motion such as: typing and phone work.
• Minimal physical exertion such as: pulling, pushing, reaching, bending, standing, walking, and light lifting of boxes, bags files, and electronic equipment not in excess of 30 lbs.
• Up to 5% travel.

Providing world-class service to our customers starts with providing world-class benefits to our employees. Endeavor Air employees receive a competitive total compensation package which includes a variety of benefits to choose from and some of the best perks around.

• Free or reduced-rate travel privileges on Delta Air Lines and 80+ air carriers worldwide for employees and eligible family members
• Comprehensive Medical, Dental, and Vision Plans
• 401(k) with Company Match starting on Day 1
• Operational Performance Rewards (OPR) Program
• Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Accounts (FSA), and voluntary supplementary benefit options